Maintaining and expanding future viability in disruptive times
The financial sector faces a number of significant challenges caused by factors such as regulation, changing customer preferences and needs, digitalisation and new ways of working. These factors are leading to disruptive changes within banking , which require the validation and adaptation of existing strategies and place new demands on employees and managers.
Consequently, active support for the transformation process and structured change management are required.
Challenge
- Skilled labour shortage
- Sustainability/ESG
- Changed competition due to new participants
- Interest rate developments
- Increasing regulation
- Social upheaval
- Increasing digitalisation
Trigger
- Digitalisation
- Mergers
- Innovations
- Cultural change
- Leadership change
- Strategy development
- Market change
Strategy & Transformation
Growing demands and new market conditions
Increasing regulations and changing customer needs are challenging banks. Customers expect digital, personalised services, while new technologies and agile FinTechs are intensifying competition.
Strategy as a success factor
A clear digital strategy is crucial: investments in innovation, new products and excellent customer experiences ensure future viability. Cooperation with fintechs and an open, learning-oriented corporate culture promote agility and innovation.
Transformation as an opportunity
Those who actively shape change strengthen their competitiveness and stay one step ahead of customer expectations.
Our expertise
With in-depth industry and IT expertise, we support banks in all phases of a successful transformation.
Our expertise
We use our expertise to help validate the current strategic direction based on individual evaluation criteria and work together to develop (partial) overall strategies to ensure future viability.
Services:
- Definition of vision and mission / definition of target image
- Derivation of (partial) strategies
- Trend analysis / innovation management
- Operationalisation of strategic measures
- Tracking of relevant KPIs
Ensuring strategic measures are implemented requires rigorous change management that empowers employees and motivates them in the long term. A key to long-term employee satisfaction is the managers and their leadership styles.
Services:
- Cultural development
- Knowledge management
- Mentoring
- Management development
- Recruitment
Status quo analysis of existing operational and organizational structures, including definition and implementation of a strategy-oriented, agile operating model.
Services:
- Process analysis
- Organizational development
- Strategy retreat
- Project management
- Interim management
Banks are drivers of sustainability. They are in a key position to master the challenges of transforming society, especially the economy, towards greater sustainability.
Change & Transformation
Transformation refers to the successful design and support of change – whether at a strategic level, such as in corporate orientation, or in specific areas such as leadership or innovation. It is triggered by a variety of drivers and is a continuous process of questioning and adapting the organisation in all areas of a bank. The focus is on culture, values and employees.
We provide comprehensive support for the transformation of your bank – from the development of a target vision to its implementation.
Generative AI
Generative and discriminative AI differ fundamentally in their capabilities and approaches. By combining both models, their capabilities and advantages can be significantly expanded. Overall, the combination of discriminative and generative AI opens up interesting new possibilities for tackling complex problems and developing advanced solutions.
We advise and support you in the use of AI for analytical CRM in sales, fraud prevention, the use of voice and chat bots, and data quality analysis.
Your contact persons
works in the Strategy & Business Transformation division and helps shape the future capabilities of banks. In addition to strategic alignment, his focus is on change management.
advises banks and financial services companies on strategy, transformation, and change management.
As a manager in Business Consulting, she is responsible for sustainable finance, strategy, and transformation.