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Service & Support

Your satisfaction is our top priority

Do you need assistance or have questions about our software solutions? Our customer support team is happy to help. You can reach our support team in person from Monday to Friday from 9:00 a.m. to 5:00 p.m.

+49 (0)721 / 6674-1930 | customersupport-banking@msg.group

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Data & facts

Friendliness of contact persons

96%

Availability by telephone

93%

Response time to written enquiries

91%

Quality of response

93%

 

Time taken to resolve issues

92%

Overall satisfaction with solutions provided

94%