Design a consistent customer journey with an intelligent CRM system
msg for banking is a reseller and certified implementation partner of BSI. The structured interaction of the respective core competencies – the domain expertise of msg for banking and the high level of CRM expertise of BSI – allows synergies to be leveraged for sustainable benefits in digital customer relations.
BSI's Customer Suite enables you to independently implement innovative ideas and use cases to create excellent and simple customer journeys: without data silos, without complex configurations, without additional tools and without programming knowledge.
The advantages of the BSI Customer Suite at a glance:
Modular
Intelligently coordinated products that can be used individually or as a set.
Enterprise-ready
Seamless data integration into any IT landscape thanks to open standards and flexible interfaces – without additional tools.
Personal
Proactive, personal customer engagement in real time – despite automation.
Next-best-action
Continuous integration of customers into the journey ensures greater customer satisfaction.
The products of the BSI Customer Suite
With its product-based architecture, BSI is enterprise-ready and offers a company-wide solution with integrated processes. Large amounts of data, customer processes and all stakeholders can be integrated into your ecosystem at any time with BSI.
The various products in the BSI Customer Suite allow you to gradually digitise, expand, monitor and optimise your customer relationships.
The bsi.cx module enables your customers to enjoy a consistent customer experience across all touchpoints.
The customer relationship management module bsi.crm combines all relevant data in a 360-degree view.
With the bsi.ai module, you can secure a decisive market advantage with the support of artificial intelligence.
With the Enterprise Integration Platform bsi.eip, you can organise connectivity within an ecosystem to create new connections.
The Customer Data Platform bsi.cdp prevents data chaos by creating an industry-specific basis for all systems used in the company.
The bsi.engage (Customer Engagement/BSI Engage) module is a platform for video consulting and electronic signatures, which is available both as part of the BSI Customer Suite and as a standalone, proven product.
The bsi.insight (Customer & Data Insights) module gives you an unbiased view of your customer data and identifies structures that you may have overlooked in the past. This allows you to put data processing and interpretation to work for you.
Our comprehensive support from consulting to operation
We have more than 100 years of expertise in banking and – as part of the msg group – in-depth knowledge of many other industries. This enables us to provide you with comprehensive support in implementing a tailor-made, modern solution in your company – from consulting on how to best use or optimise the Customer Suite, to implementation in your system landscape and adaptation to the individual needs of your company, to operation and maintenance of your BSI solution – whether deployment, support, control or application management.
Depending on your individual requirements, you can book either our entire range of support services or individual consulting modules. This means you always get the services you really need and that are optimally tailored to your requirements.
Your contact person
is Head of Department at msg for banking in the ITC Cooperative Financial Group division.